Role of Customer Support in Forex Trading: Evaluating Broker Responsiveness
After analyzing the average spreads, commission, and overall trading costs of the top 8 regulated Forex Brokers, we will look into the customer support of these brokers. Beyond the numbers, the foundation of any forex broker, or any brand for that matter, lies in its customer support.
These individuals serve as the frontline ambassadors of the brand, assisting clients through all circumstances and guiding them every step of the way. Therefore, it can be argued that robust customer support is even more critical to a Forex Broker’s success.
Evaluation
Now, let’s delve into the customer support offerings of the same 8 top brokers (Fxview, Fxpro, IC Markets, Pepperstone, Tickmill, XM, Exness, and Vantage FX) and determine which one stands out as the best.
We’ll evaluate the customer support by considering factors such as Accessibility, Bot/Real Agent, response time from real agent, the personalization of communication, multi-lingual and the effectiveness in resolving queries.
Let’s have a look at the comparison:
| Accessibility | Bot/Real Agent | Personal Touch | Response Time | Multi Lingual | Query Resolution | |
| Fxview | Live Chat / Email/ Call | Real Agent | Yes | Instant | Yes | Yes |
| Fxpro | Live Chat / Email/ Call | Real Agent | Yes but not very helpful | Delayed | Yes | No |
| IC Markets | Live Chat / Email/ Call | Bot – Real Agent | Yes | Instant | Yes | Yes |
| Pepperstone | Email / Call | – | – | – | – | |
| Tickmill | Live Chat / Email/ Call | Bot – Real Agent | Yes but not very helpful | Instant | Yes | No |
| XM | Live Chat / Email/ Call | Bot – Real Agent | Yes but not very helpful | Delayed | Yes | No |
| Exness | Live Chat / Email/ Call | Bot – Real Agent | Yes but not very helpful | Delayed | Yes | No |
| Vantage Fx | Live Chat / Email/ Call | Bot | No | Delayed | Yes | No |
* Disclaimer: The above comments have been made after having actual live chat conversations with the brokers.
Results
Based on insights garnered from interactions with the aforementioned brokers, Fxview and IC Market emerges as the frontrunner in terms of client support services. A robust client support system is indispensable for traders to promptly address queries and concerns. Hence, given Fxview and IC Market commendable performance in this aspect, it presents itself as a dependable option for forex trading.
Conclusion
Nevertheless, it’s prudent for traders to engage in comprehensive research and evaluate their unique trading requirements and preferences before reaching a final verdict. If prioritizing transparency, consistency in spreads and commissions, and exemplary client service resonates with you, delving deeper into Fxview’s offerings might be worthwhile.
Which broker are you inclined to trade with? Share your thoughts in the comments!
Source of Insight: Live Conversations with the Aforementioned Brokers!
Note: Trading CFDs involves high risk, and there is a substantial risk of losing money rapidly due to leverage. 65.17% of retail investor accounts lose money when trading CFDs.
